Jesse help

Docs for Jesse customers

How to set up your receptionist, get the most out of it, and what it does on a call. Stuck on something these don't cover? Email hey@leftjoinstudio.com.

Getting started

New here? Start with this. It takes you from the text we sent to your first answered call.

• Get ready for your first call

  This walks you from signing up to a real call answered by Jesse.

How to

Steps for one job at a time.

• Forward your line

  Keep the number your customers already know, and have your phone company send its calls to Jesse.

• Use it with your phone system

  If your office has a business phone system (PBX), like 3CX, FreePBX, Avaya, Mitel, NEC or Cisco, the forwarding codes won't do it.

• Fill in your business details

  Your receptionist answers from what's saved under Your business.

• Refresh from your website

  When you change your website, Jesse can read it again and catch up, without wiping out what you've typed in by hand.

• Put callers through to your team

  List the people a caller can ask for, and your receptionist puts phone callers through to them.

• Set an owner PIN

  A PIN lets you prove it's you when you call your own line and your phone company doesn't vouch for your number.

• Call your own line

  Call your Jesse number from your mobile, and Jesse talks to you as the owner instead of answering as your receptionist.

• Change what your receptionist says

  Your receptionist's greeting, instructions, voice, and where summaries go are all yours to change.

• Add it to your website

  Let visitors to your website talk to the same receptionist that answers your phone.

• Keep your number after the free month

  Subscribe, and your number keeps answering after the free month.

Reference

Every field, limit and plan, to look up.

• Your dashboard

  Sign in at /jesse/admin with the email you signed up with.

• Your business details

  The fields under Your business on your home page.

• Call summaries

  What you get after each call to your Jesse number.

• Plans and limits

  What each plan gets you, and the limits on what you can do in an hour or on a call.

How it works

Why it works the way it does.

• How your receptionist answers

  Jesse is software that answers the phone for your business.

• How it knows it's you

  When you call your own Jesse number, you get a personal assistant instead of the receptionist: your day's jobs, your next stop, changes to your schedule.

• Your number and forwarding

  When you sign up, Jesse gets its own phone number.

• Your calls and your data

  Jesse hears every call to your number, so here's what it keeps and why.