Change what your receptionist says

Your receptionist's greeting, instructions, voice, and where summaries go are all yours to change.

Sign in. On your home page, under Try as a customer, press open your receptionist.
Pick the tab for what you want to change:
- Agent: the Greeting it says when it picks up, its Instructions in plain English, and What it knows, extra sections of facts it answers from.
- Voice: how it sounds.
- Call handling: when to hang up, a number to transfer to, and the longest a call can run.
- After the call: the email address summaries go to, and Details to capture, the facts pulled out of every call.
Press Save at the top.
Use Try it on the right to hear the change. It always runs the last saved version.

Good to know

Keep the line in the greeting that says it's a virtual assistant and asks to transcribe the call. Callers are owed that, and nothing puts it back if you take it out.
In Instructions, leave {{system__caller_spoken}} as it is. On a call, it becomes the caller's number.
For your hours, services, and the like, use Your business instead. See Fill in your business details.
Leaving the page with unsaved edits asks first.