Call your own line
Call your Jesse number from your mobile, and Jesse talks to you as the owner instead of answering as your receptionist. Your mobile is the phone we texted your setup link to, or the one you typed in when you set up. If you started on the website and left it blank, add it on your dashboard's Home page, under Your mobile. Until you do, every call is a customer's.
- Call your Jesse number directly. Calling your business line while it forwards works too, but then you'll usually be asked for your PIN.
- If Jesse asks for your PIN, type it on the keypad. See Set an owner PIN.
- Say what you need.
Things to ask
- "Let's fill in my details." It goes over what's blank, one question at a time.
- "Change my hours to…" Any detail, any time.
- "Add Maria to the directory", or "Take Dave off."
- "What's my day look like?" and "Where am I going next?" if your receptionist books jobs. It can text you a maps link to your next stop.
- "Move the Hendersons to Thursday." It reads the change back and waits for a yes.
Hear what your customers hear
Say "Take a message like a normal caller." You'll hear a ring, and your receptionist answers fresh, exactly as it would for a stranger. You can't switch back on that call.
Calls where you only talked to your assistant don't send you a summary email. A test as a normal caller does.
Didn't find it? See all the help pages, or email hey@leftjoinstudio.com.