Your dashboard
Sign in at /jesse/admin with the email you signed up with. We email you a code each time.
Home
| Section | What's there |
|---|---|
| Your number | Your Jesse number, your plan, minutes used in the free month, where summaries go, and the billing buttons. |
| Callbacks | Callers who left a message in the last 30 days and are waiting to hear back: who, their number (tap it to call), what they need, and when. Check one off once you've called. Uncheck it, or press Undo, if you checked the wrong one. Show done lists the ones you've checked off. Sales calls and hang-ups never show up here. |
| Your business | Your business details as a form, and Refresh from website. |
| Talk as the boss | Your setup helper. It fills in the form as you talk. |
| Try as a customer | Your receptionist, the way callers hear it, and the link to open its settings. |
| Your directory | The people callers can be put through to: a name, a role, the number to ring, and an extension (or the keys to press) for someone behind an office phone system. Your main line alone, or your Jesse number, is refused, since a transfer there would come right back. |
| Your mobile | The phone Jesse knows as yours. Calls from it get you instead of the receptionist. Add, change, or remove it here. We don't text it. |
| Owner PIN | The PIN for calls where your phone company doesn't vouch for your number. |
| Weekly email | Whether you get last week's calls in an email on Monday morning. It's on until you untick it, and a week with no calls sends nothing. |
| This week | How many calls came in this week. Press it to open Insights. |
| Calls | Every call, newest first. |
Insights
Insights, in the top bar, shows how your calls are going: how many came in, how long they talked, what callers wanted, when they call, and what your receptionist took down. Press a kind of call, like Emergencies, to see those calls. The meter shows what's left of your free month. Called back counts the messages you checked off under Callbacks.
It didn't know lists what callers asked in the last 30 days that your receptionist didn't have an answer for, newest first, in the caller's own words. Each one links to its call. Press Add the answer and Home opens with the question at the end of Common questions. Type the answer after it and save, and your receptionist knows it from the next call on.
Suggestions
The speech-bubble button at the top opens a short form. Send us an idea, something that's off, or a kind word. Your notes are listed under the form, with where each one stands.
Your receptionist
Open it from Try as a customer. Press Save at the top after any change.
| Tab | What you can change |
|---|---|
| Agent | Greeting, instructions, what it knows, timezone. |
| Voice | How it sounds. |
| Call handling | When to hang up, a number to transfer to and when, the longest call, and what it says when time runs out. |
| After the call | Where summaries go, and the details pulled out of each call. |
| Phone and website | Your number, the website snippet, the full-page link, and the button's look. |
| Calls | This receptionist's calls. |
The account menu
The icon at the top right has Home, Insights, How to forward your line, Help (these pages), Send us a suggestion, and Sign out.
Didn't find it? See all the help pages, or email hey@leftjoinstudio.com.